|(Photo: AP/Susan Walsh)|
American Airlines responded quickly to the video showing a sobbing mother with her baby in arm after the violent confrontation with a member of the flight crew.
The initial alleged confrontation wasn't in the video, but the woman was clearly shaken up and crying.
A male passenger is seen getting up from his seat saying that he wants the name of the worker who hit the woman. When another employee gets on the plane, the same passenger says, "Hey bud, hey bud. You do that to me, and I'll knock you flat." The bald-headed stooge worker answers, "You stay out of it." Later the worker says to the man, "Hit me."
He was possibly looking for a lawsuit or pretending that not only women, but men didn't scare him too. However, he looked frightened.
The flight landed at 7:45 p.m. at Dallas-Fort Worth International Airport.
American Airlines issued a statement minutes after the plane landed, acting a lot faster than United Airlines did when they had a passenger forcibly removed for not giving up his seat to a United Airlines worker.
The woman victim was upgraded to first class and put on another flight.
The statement said: "We have seen the video and have already started an investigation to obtain the facts. What we see on this video does not reflect our values or how we care for our customers. We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident. We are making sure all of her family's needs are being met while she is in our care."
When the company says that it "does not reflect our values," who is the "our" they are talking about. If this guy is an employee of the airline and he is allowed to remain an employee, then it does reflect their values.